MD Anderson Events

Dealing with Hostile Patients and Families

Discuss patient/family contributing factors that lead to hostility in healthcare.

1. Stress
2. Anxiety
3. Mental Illness
4. Addiction
5. Other

Identify and practice interventions for use in de-escalating a hostile patient.

Demonstrate use of MDACC resources in a hostile situation.

Date: 3/26/14, 7:30am to 8:30am
Time: 3/26/14, 7:30am to 8:30am
Location: R9 Melanoma Center Conference Room
Format: Training/Employee Development
CME: Contact Hours: 1.0
Speaker: Kathy Rickman, APN
Contact: Cindy Murphy - 39297 - cmurphy@mdanderson.org

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