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MD Anderson Events

Patients First – The Importance of Patient Experience

Patients First – The Importance of Patient Experience

A recognized world leader in the emerging field of patient experience, James Merlino, MD, Chief Experience Officer at Cleveland Clinic, views all employees as caregivers and partners who are empowered to positively impact the patient experience. The guiding principle of ‘Patients First’ requires more than world-class clinical care it means addressing every aspect of a patient’s encounter with their healthcare provider, including their physical comfort as well as their educational, emotional and spiritual needs. 

Join Dr. Merlino at a special lecture to hear about the importance of “Patients First.”


Date: 6/12/14, 4pm to 5pm
Time: 6/12/14, 4pm to 5pm
Location: Hickey Auditorium, Main Building, Floor 11 (R11.1400)
Format: Lecture
Contact: Danielle DiMonda - (713) 794-4127 -
  Flier_MerlinoLecture.pdf (PDF, 1.3 MB)