ealth
information specialists stand ready to answer questions from people
calling The M. D. Anderson Information Line or accessing its web site
at www.mdanderson.org/contact/.
Each
month, the staff responds to more than 2,300 telephone inquires
to the 1-800-392-1611 (press 3) toll-free number Monday-Friday between
8 a.m.-5 p.m. Central time.
On
any given day, they receive requests for information about M. D.
Anderson patient care services and programs, available cancer treatments
and clinical trials, access to prevention and/or screening services,
second opinions, appointment or consultation scheduling, insurance
coverage, parking, housing and how to get to the hospital.
We
try to be the friendly front door, introducing patients
to M. D. Anderson and its services, as well as helping to ease their
fears of coming to the cancer center by providing them with useful
information, says Linda Mercer, program coordinator of the
Information Line.
|
Health information specialist
Michelle Villanueva answers patient calls to The M. D. Anderson
Information Line. |
|