MD Anderson Cancer Center
Direct Responses
Simply making a statement of fact in response to the patient's emotion ignores the main issue, which is the emotion. Here are the collected examples from the interview where the physician simply responded to the content, and not emotion.

Transcript Transcript     Accessibility shortcut keys (H) Shortcuts
Video is loading...
Title: Direct Responses
Summary: Simply making a statement of fact in response to the patient's emotion ignores the main issue, which is the emotion. Here are the collected examples from the interview where the physician simply responded to the content, and not emotion.
Keywords: I*CARE, ICARE, Communication, Crossroads
Transcript: http://www.mdanderson.org/transcripts/icare-crossroads-direct-response.htm