MD Anderson Cancer Center
Escalationary Responses
Here are the examples from the interview where the physician made responses that only heightened the patient's distress. What they have in common is that they ignored the emotion rather than acknowledged it.

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Title: Escalationary Responses
Summary: Here are the examples from the interview where the physician made responses that only heightened the patient's distress. What they have in common is that they ignored the emotion rather than acknowledged it.
Keywords: I*CARE, ICARE, Communication, Crossroads
Transcript: http://www.mdanderson.org/transcripts/icare-crossroads-escalationary-response.htm